No, the carry-ons don’t include a power bank. They come with a USB slot—just plug in your own power bank to charge on the go.

Yes, our check in medium and large come with a digital weighing scale

Yes, all medium and large check-in models along with carry-on models, are fully compatible with TRAMORA wardrobe systems for easier packing and organization

Yes, the built in digital weighing scale is allowed by airlines as it contains an alkaline battery which is allowed by all airlines worldwide.

The built-in digital scale runs on two LR44 1.5V alkaline batteries, which are easy to find and simple to replace whenever needed.

The scale is highly precise. For best results, lift the luggage on a flat surface and hold steady while weighing.

Yes! The digital scale allows you to toggle between kilograms and pounds for easy weight checks. Use unit button to change the units kgs or lbs.

Our prices vary depending on the styles and categories we offer. For detailed pricing information and to take advantage of our current discounts, please visit our website at www.tramora.com. If you have any further questions or need assistance, feel free to ask.​

Your order will ship in 2-3 weeks. You’ll receive a tracking link as soon as your order is on its way!

After your order is shipped, you'll receive a confirmation email from hello@tramora.com with a tracking number. Use this number to monitor your shipment's progress on our logistics partner’s website.

Yes, you can update your shipping address by contacting our support team at hello@tramora.com. However, changes won't be possible once your order is processed for shipping.

Yes, you will receive a tracking number once your order is shipped in 2-3 weeks to monitor your shipment.

Pre-orders will be shipped in 2-3 weeks, and standard shipping timelines apply based on your location. You will receive a tracking link once the order is shipped.

Yes, orders can be canceled anytime before they are shipped. Once the order is shipped, cancellations will no longer be possible.

If your package is lost in transit, please reach out to our support team at hello@tramora.com. We will work closely with the carrier to investigate and resolve the issue promptly.

If you haven't received a confirmation email within 24 hours of placing your order, please check your spam or junk folder. If it's not there, contact our support team at hello@tramora.com to ensure your order was processed correctly.

Currently, we do not offer gift wrapping or special packaging options for orders. All items are packaged securely to ensure they arrive in excellent condition.

While we strive to meet our estimated shipping timeline of 2-3 weeks, unforeseen circumstances may cause delays. In such cases, we will promptly notify you via email with updated information and options regarding your order.

We offer a 30-day return policy. For more details, please refer to our return policy

To start a return, contact our support team at hello@tramora.com with your order number and reason for the return. Our team will review your request and provide further instructions. Once we receive and inspect the item, your refund will be processed within 30 business days to your original payment method.

We use RazorPay, a secure and reliable platform that ensures safe transactions and protects your payment information.

If your payment fails, your order will not be processed. You can try placing the order again using a different payment method or contact our customer support team at hello@tramora.com for assistance

All Tramora luggage is backed by a guaranteed limited lifetime warranty, ensuring repair or replacement of your luggage in the event of manufacturing faults. Covered components include:

• Wheels
• Zips
• Handles
• Compression straps
• Specific cracks or breaks in the polycarbonate shell

Please note that our extended warranty excludes:

• Defects resulting from improper use
• Second-hand purchases without proof of direct purchase from Tramora
• Cosmetic damages such as:
• Damage that does not affect the overall functionality of the case
• Damage arising from misuse or excessive weight on hooks, phone stands, or laptop stands

It's important to understand that accessories such as wardrobes, wash cases, tech cases, sunglass cases, cup holders, laptop sleeves, and laundry bags are not included in this limited lifetime warranty.